Terms and Conditions
Transparent agreements and guidelines for a flexible collaboration.
Draft: this text is still to be reviewed by a legal professional.
1. General
These terms and conditions apply to all services of North Radius (Nick Radunovic). For each specific project an individual contract is drawn up, setting out the exact project description, prices, payment, liability, ownership and delivery times. These terms and all assignments are governed by Dutch law.
2. Projects and Contracts
For every project:
- An individual contract with a project description and price agreements
- An advance payment on signing the contract
- Ownership of delivered services or products is agreed in the contract
- Clear delivery times per project
3. Delivery and Approval
After delivery of a project or a phase, the client has 14 days to give feedback. If there is no response within this period, the delivered work is considered approved and final invoicing follows.
4. Hosting and Maintenance
Uptime and availability:
I aim for the highest possible uptime; the specific level is agreed per project in the contract. In case of a major outage a quick solution is always sought. Maintenance and updates are scheduled outside office hours.
Hosting terms:
Specific hosting and maintenance costs are stated in the individual contract for each project.
Renewal and cancellation:
Hosting and maintenance contracts renew automatically for the agreed term. Cancellation is free of charge up to 30 days before the start of the new billing period. If cancelled later, the invoice for the coming period remains due.
Payment and access:
Hosting invoices are sent two weeks before the new period and fall due on the day the new period starts. If the invoice is not paid within the payment term, the website is taken offline temporarily until payment is settled.
5. Invoicing and Payment
Invoices have a standard payment term of 14 days from the invoice date, unless stated otherwise on the invoice or in the contract. If this term is exceeded, the statutory commercial interest is due, and after a reminder the statutory collection costs (minimum €40).
6. Communication and Availability
Support contact:
- Urgent matters: by phone
- General questions: WhatsApp and email
- Preferred: email for documentation and follow-up
7. Responsibilities
My responsibility:
I take full responsibility for the services, hosting and maintenance I deliver, as agreed.
Client responsibility:
If clients make changes to websites or systems on their own without prior communication, and this leads to problems that need emergency fixes, the costs of these interventions are invoiced at the applicable hourly rate.
8. Liability
My liability is limited to the value of the services delivered. I am not liable for indirect damage, lost profit or business losses, unless there is intent or gross negligence.
9. Force Majeure
I am not liable for delays or outages caused by force majeure, such as failures at external providers (hosting, data centres), cyber attacks, natural disasters or general internet outages. In such cases a quick solution is always sought, without this giving a right to compensation.
10. Changes and Adjustments
Small changes and additions are always open to discussion and handled flexibly. For larger extensions of the project, or ones not discussed in advance, price and/or planning may be adjusted, always in consultation and with transparent communication.
11. Contact
North Radius - Nick Radunovic
Email: nick@northradius.nl
Phone: +31 6 51 13 26 26
Address: Abeliaerf 37, 4125 WH Hoef en Haag
Chamber of Commerce (KVK) number: 88959945
VAT number: NL004674188B20
Last updated: October 2026